เกี่ยวกับตำแหน่ง:
You will be a part of an exciting team with high ambition to transform FMCG industry with Artificial Intelligence and Cloud Computing technology.
ความรับผิดชอบ:
You will be exposed to the following tasks:
- Develop expertise in company product and how it can create value for clients (Zeen Audit application, etc.)
- Conduct client product onboarding, training sessions and monitoring usage of clients against their goal
- Achieve a high rate of Renewal and Retention across an assigned customer base
- Work with sales team and clients to gather project requirements
- Coordinate with technical support to ensure setup and implementation of products meet client expectations
- Respond to client inquiries, requests and coordinate with internal team to ensure client satisfaction
- Proactively engage clients, and work closely with account base users to verify they are trained and effectively drive adoption of the product on a consistent basis
- Analyze assigned client and proactively identify opportunities where additional value can be delivered to client
- Ensure department metrics are achieved including goals for client satisfaction and revenue
คุณสมบัติ:
- At least 2 years of Customer Success or Account / Relationship Management experience, preferably handling Enterprise and Mid-Market customers
- Proven track record of previous experience in developing relationships, exceeding goals and establishing credibility with key clients and accounts
- Good command of Thai and English, both verbal and written
- Proficiency in using Microsoft Office (Words, Excel, etc.)
- Motivated by the opportunity to be part of a fast-moving, entrepreneurial team
- High ability to learn new technologies quickly
- Experience in FMCG or Complex SaaS industry is a plus
สิทธิประโยชน์และสวัสดิการ:
- Salary up to 50k THB with Commission
- Work with passionate team members to shape the future FMCG industry
- Compensation scheme
- Health Benefit
- Free snacks, coffee, food (and beer) every month
- Office 5 min walk from Saphan Taksin Station
- Flexible working policy