Customer Success / Account Executive

About Position:

You will be a part of an exciting team with high ambition to transform FMCG industry with Artificial Intelligence and Cloud Computing technology.

You will be exposed to the following tasks:

Develop expertise in company product and how it can create value for clients (Zeen Audit application, etc.)
Conduct client product onboarding, training sessions and monitoring usage of clients against their goal
Achieve a high rate of Renewal and Retention across an assigned customer base
Work with sales team and clients to gather project requirements
Coordinate with technical support to ensure setup and implementation of products meet client expectations
Respond to client inquiries, requests and coordinate with internal team to ensure client satisfaction
Proactively engage clients, and work closely with account base users to verify they are trained and effectively drive adoption of the product on a consistent basis
Analyze assigned client and proactively identify opportunities where additional value can be delivered to client
Ensure department metrics are achieved including goals for client satisfaction and revenue

At least 2 years of Customer Success or Account / Relationship Management experience, preferably handling Enterprise and Mid-Market customers
Proven track record of previous experience in developing relationships, exceeding goals and establishing credibility with key clients and accounts
Good command of Thai and English, both verbal and written
Proficiency in using Microsoft Office (Words, Excel, etc.)
Motivated by the opportunity to be part of a fast-moving, entrepreneurial team
High ability to learn new technologies quickly
Experience in FMCG or Complex SaaS industry is a plus